Massage Envy Contract Complaints: What You Need to Know

Massage Envy is a popular chain of massage and spa studios that operates throughout the United States. While the company has been praised for its affordable services and convenient locations, it has also faced criticism from customers who have complained about the company’s contracts and cancellation policies.

If you’re considering signing up for a massage membership with Massage Envy, it’s important to understand some of the common complaints that customers have had with the company’s contracts. Here are some things to keep in mind:

1. Automatic Renewals: One of the most common complaints about Massage Envy’s contracts is that they automatically renew without your consent. This means that if you don’t cancel your membership before it expires, you’ll be charged for another term. Some customers have reported difficulty cancelling their membership, as they claim that the company’s cancellation process is confusing and difficult to navigate.

2. High Fees for Cancellations: Another issue that customers have reported with Massage Envy’s contracts is the high fees that are charged for cancelling a membership. Depending on the terms of your contract, you may be charged a fee of up to $50 if you cancel your membership before the end of your term. This can be frustrating for customers who are dissatisfied with the company’s services and want to cancel their membership without incurring additional charges.

3. Limited Availability: Some customers have complained that they have had difficulty scheduling appointments at Massage Envy due to limited availability. While the company has over 1,100 locations across the country, some studios may be understaffed or have a high volume of clients, which can make it difficult to book an appointment when you need one.

4. Inconsistent Quality: Finally, some customers have reported that the quality of services at Massage Envy can be inconsistent. While many clients have had positive experiences with the company’s massage therapists and estheticians, others have complained about poor customer service, inexperienced staff, and unsatisfactory treatments.

If you’re considering signing up for a massage membership with Massage Envy, it’s important to read the terms of your contract carefully and understand the company’s cancellation policies. You may also want to do some research to find out what other customers have experienced with the company and whether they recommend its services.

Ultimately, the decision to sign up for a Massage Envy membership is a personal one, and it’s up to you to decide whether the benefits of the company’s services outweigh the potential drawbacks of its contracts and policies. By staying informed and doing your research, you can make an informed decision that’s right for you.